Our Customer Satisfaction Survey Results 2025 are in.

Thanks to your insights, we're delivering better experiences and planting a greener future.

At i6 Group, customer feedback is more than a metric—it’s a mission. This year, that mission has taken root in more ways than one.

As part of our Q1 2025 customer feedback campaign, we received plenty of survey submissions from customer across the aviation fuel ecosystem. In return, we committed to planting a cluster of trees for every completed response. Thanks to our engaged customer base, we’re proud to share that 700 trees are being planted on behalf of our customers, helping grow the i6 Forest in partnership with Ecologi.

Planting the Seeds of Improvement

This wasn’t just a green initiative—it marked a period of significant satisfaction gains that were way above industry benchmarks:

• Net Promoter Score (NPS): Rose to +58
  
  
• Customer Satisfaction (CSAT): Hit 82%
  
  
• Extremely high ratings for: Ongoing Support, System Usability, and Customer Impact

These results reflect growing confidence in our solutions and services across airlines, into-plane operators, fuel suppliers, and fuel farm operators. Customers continue to highlight the value of real-time data, platform usability, and super responsive support.

How We Drove Customer Satisfaction

We’ve worked hard behind the scenes to elevate our customer experience and ensure value at every stage:

• Enhanced onboarding, deployment, and support—including new processes, better risk management, and increased presence from our North America team
  
  
• Focused Customer Success efforts—regular health checks, product usage reviews, and strategic engagement with key accounts
  
  
• Refined Our Approach—aligned with what customers value: ease of use, support responsiveness, and operational impact
  
  
• Performance and UX improvements—including smoother workflows, better loading speeds, and product updates
  
  

These changes have helped improve how our technology is adopted, how customers measure its value, and how quickly they can see tangible benefits.

What We Heard

Customers praised:

• “Superb support network”
  
  
• “Straightforward, easy-to-use system”
  
  
• “A big step up in operational efficiency”

Customers praised our ease of use, responsive support, and positive business impact—but also highlighted areas for improvement. Here’s some of the things customers asked for—and what we’re already working on to keep customers first:

• Customers asked for additional language support – we’re rolling out additional translations and region-specific training through our Support and Customer Success teams.
• Customers wanted additional reporting functionality – our Product roadmap now includes enhanced reporting capabilities and richer data tools to help drive smarter decision-making.

🌍 A Greener, More Connected Future

The i6 Forest represents more than a thank-you—it’s a symbol of partnership and progress. Every tree planted is a testament to our shared goal: smarter, greener aviation fuel management.

We're committed to turning insight into action, and action into impact. Together, we’re not only transforming fuel operations—we’re making sustainability part of the journey.

👉 Visit the i6 Forest on Ecologi